The cause of this is one of two things:
- Often students mistakenly trade on their free practice account and do not realize this is completely separate from their real class account. Ask your student if he/she has been logging in and see “Practice-Portfolio” in the “Select Class” drop-down menu. If so, then that is why the portfolio in their class account is empty and/or why they have 0 trades and 0% gain/loss in the rankings.
- Another possibility is that the student placed orders, but none of them have filled. This does not happen often, but it is possible if a student only placed a few orders and they were for large quantities that cannot fill due to volume. This is a common issue with option orders.