Common Questions
Stock Market Basics
- What time is the US market Open?
- What is an Open Order?
- What is a Stop Order?
- What is a Limit Order?
- What is a Market Order?
- What is a bid/ask?
Trading
- I am getting the message “order total $x.xx + open position total $x.xx must not exceed maximum position size $x.xx” when trying to make a trade. what does this mean?
- What is System Cancelled in Order History?
- I bought XXX amount of shares, but I got YYY amount of shares. Why?
- ABC Stock is only $1.00 but your site has it listed at $10.00. What gives?
- Limits / Stops / Trailing orders - Why didn't it execute?
- The price paid is different from the preview price.
Account Balances
- I want historical Data on my Portfolio where do I go?
- In my open positions I have a Stock that says last price $0 and my values are incorrect, should I let you know?
- What are “Restricted Funds” that I see in my account?
- How is the brokerage commission determined?
- Where can I see all my Open Positions?
- Where can I see how many trades I have left?
Professor
- I would like my students to spend part of my class’ trading period practicing. Can their accounts be reset at the end of the practice session?
- One of my students has 0 trades made or no change in portfolio value on the rankings and or claims their entire portfolio is empty and they cannot see their transactions. What has happened?
- I set the wrong trading dates and my class ended too soon. Can you reactivate it?
- I made a mistake when creating my class, how can I fix it?
- How do other Professors use StockTrak.
- Can my students trade after the class has ended?
Account
Other
Stocks
Mutual Funds
- My mutual fund order says I have 0 Qty?
- I placed an order on some Mutual Funds but I want to cancel it. Can I do that?
- I found a mutual fund that doesn't end in X or ends in XX?
- Why aren't my Mutual Fund orders going through?
- I see I have 11.87 as a quantity, is this normal?
- Can I short mutual funds?